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Not satisfied? Easy money back!
We’re confident in our products, but if you’re not satisfied, Mode Capetown offers a simple 30-day refund policy.
FAQ
How can we help you?
Once your order has been dispatched, we will send you a confirmation email. In this email you will find a link that you can click on to track the status of your order in real time. Alternatively, you can visit our website and click on ‘Track & Trace’ in the menu to track your delivery.
We believe in our products and want you to feel 100% safe before you spend a cent. That's why we offer a 30-day money-back guarantee.
To request a refund, please contact our customer service at support@mode-capetown.co.za. Please state your name, order number and the reason for the refund.
Our customer service team will be happy to help you with any questions or concerns you may have. You can contact us by e-mail at support@moda-capetown.co.za. We endeavour to answer all enquiries as quickly as possible.
Free fast shipping
We prioritise ensuring convenience for our customers, with free shipping available across South Africa from our local warehouse in Cape Town.
SSL Secured Payments
For your protection, we offer secure payment options through credit cards
BACKED BY YEARS OF EXPERIENCE
Trusted by countless customers for premium fashion at fair prices, with years of expertise in the industry.

